Shipping policy
Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with Pak Pocket. We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.
1. Delivery Areas
We currently deliver orders across Pakistan, subject to courier availability and service coverage.
Some remote or restricted areas may have different delivery times or may not be serviceable by certain courier companies.
2. Order Processing
Orders are normally processed within 1β4 business days after the order is placed.
For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.
Orders placed on weekends or public holidays may be processed on the next business day.
3. Estimated Delivery Time
After dispatch, delivery usually takes approximately:
Major cities: 2β5 business days
Other cities and areas: 3β7 business days
Remote areas: Delivery may take longer depending on courier coverage
These are estimated delivery times and are not guaranteed delivery dates.
Delivery may take longer during public holidays, promotional sales, bad weather, courier delays, high-volume periods, or other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
If a product or promotion states βFree Deliveryβ, the applicable delivery charges will be covered by Pak Pocket according to the terms of that offer.
Additional charges may apply in certain remote or special delivery areas where courier services charge extra fees.
5. Cash on Delivery
Cash on Delivery is available for eligible orders within Pakistan.
For COD orders:
Payment is made when the parcel is delivered.
Customers should keep the required amount ready.
We may contact you to confirm your order before dispatch.
Please provide a valid and reachable phone number.
We reserve the right to restrict COD availability for customers with repeated refused, cancelled, or unsuccessful deliveries.
6. Accurate Delivery Information
Customers are responsible for providing correct and complete delivery information, including:
Full name
Mobile/phone number
House or building number
Street/area
City
Relevant landmark
Postal code, where applicable
Pak Pocket is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If an order needs to be re-shipped because of an incorrect address or failed delivery caused by the customer, additional shipping charges may apply.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery policy.
If the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to us.
For returned COD orders, we may require confirmation or advance payment for future orders before offering COD again.
8. Tracking
Where tracking is available, we may provide a tracking number or tracking information after your order has been dispatched.
Customers can use the provided tracking information to check the status of their shipment through the relevant courier service.
9. Delayed Deliveries
Delivery times are estimates only.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Courier operational delays
Weather conditions
Public holidays
Road closures
Natural disasters
Security or access restrictions
Incorrect customer information
High order volumes
Other unforeseen circumstances
If your order appears significantly delayed, please contact us so we can assist you in checking its status.
10. Damaged Packages
Please inspect your parcel when you receive it.
If the package appears seriously damaged or the product inside is damaged, defective, or incorrect, please contact us as soon as possible at:
Email: pakpocket6@gmail.com
Phone / WhatsApp: 0301-4376414
Please provide your order number along with clear photographs or videos of the parcel and product where possible.
We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
11. Missing Items
If an item is missing from your package, please contact us as soon as possible with your order number and details of the missing product.
We will review the order and shipping information and assist you accordingly.
12. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled according to our Return & Refund Policy.
13. Returns and Refunds
Shipping and returns are also subject to our Return & Refund Policy.
Please review our Return & Refund Policy before requesting a return or exchange.
14. Contact Us
If you have any questions about shipping or delivery, please contact us:
Pak Pocket
Email: pakpocket6@gmail.com
Phone / WhatsApp: 0301-4376414
Website: pakpocket.shop
Address: Azeem Town, Khanewal, Pakistan
Pak Pocket β Smart Finds. Better Life. ποΈβ¨