Frequently Asked Questions (FAQ)

How can I place an order?

Simply browse our products, select the item you want, add it to your cart, and proceed to checkout. Enter your correct delivery details and select your preferred payment method.

Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) is available for eligible orders within Pakistan.

Which online payment methods do you accept?

Depending on availability, we may accept Easypaisa, JazzCash, NayaPay, Bank Transfer, and other payment methods displayed at checkout.

For manual payments, your order will be processed after payment verification.

How do I pay through Easypaisa?

After placing your order, send the payment amount to our official Easypaisa account and send the payment screenshot along with your order number and customer name to our WhatsApp.

WhatsApp: 0319-9965822

How long does delivery take?

Delivery usually takes approximately 4–7 business days, depending on your location and courier service.

Remote areas may require additional delivery time.

Do you offer free delivery?

Free delivery is available according to the shipping offer displayed on our website. Please check the product page or checkout for the applicable shipping charges and offers.

Can I cancel my order?

If you want to cancel your order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

Can I return a product?

Yes, eligible products can be returned according to our Return & Refund Policy.

Please review the policy before requesting a return.

What if I receive a damaged or wrong product?

Please contact us as soon as possible after receiving your order. Send your order number and clear photos/videos of the product and packaging so we can review the issue and assist you.

How can I track my order?

Once your order has been dispatched, tracking information may be provided where available. You can also contact our support team with your order number for assistance.

What if I entered the wrong address?

Contact us as soon as possible. If the order has not yet been dispatched, we may be able to update the delivery information.

If the parcel has already been dispatched, changes may not be possible.

How can I contact Pak Pocket?

WhatsApp / Phone: 0319-9965822
Email: pakpocket6@gmail.com
Address: Azeem Town, Khanewal, Pakistan

We're always happy to help with your questions. 💙