Privacy Policy

Last Updated: August 15, 2026

Pak Pocket (“we,” “us,” “our,” or “Pak Pocket”) operates this online store and website, including our products, content, features, services, and related tools (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can contact us about your information.

By visiting or using Pak Pocket, placing an order, creating an account, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you visit our website, place an order, contact us, or otherwise use our Services, we may collect information such as:

Contact and Delivery Information

Full name
Phone number
Email address
Billing address
Shipping/delivery address
City and postal code
Other information required to process and deliver your order

Order and Transaction Information

We may collect information about:

Products you view, add to your cart, or purchase
Order details and order history
Returns, exchanges, cancellations, and refunds
Payment method and transaction details
Customer support requests and communications

We do not need to store your complete debit or credit card number when payment is processed through a third-party payment provider.

Account Information

If you create an account, we may collect information such as your name, email address, login details, preferences, and account settings.

Device and Website Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Website activity and interaction information
Cookies and similar technologies

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or provide information through our website
Automatically when you browse or interact with our website
Through Shopify and other service providers that help us operate our store
Through payment, shipping, analytics, advertising, or other business partners where applicable

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments and refunds
Confirm and communicate about your orders
Provide customer support
Handle returns, exchanges, and complaints
Improve our products, website, and shopping experience
Maintain and manage customer accounts
Send important service-related messages
Detect and prevent fraud, abuse, or unauthorized activity
Maintain the security of our website and Services
Send promotional messages where permitted and where you have chosen to receive them
Understand customer preferences and improve our marketing
Comply with applicable legal and regulatory requirements

4. Marketing Communications

If you choose to receive promotional communications from us, we may contact you by email, SMS, WhatsApp, or other available communication channels regarding products, offers, promotions, and updates.

You may stop receiving promotional communications at any time by using the unsubscribe option where available or by contacting us.

Even if you opt out of promotional messages, we may still contact you regarding important service-related matters, such as your order, delivery, payment, return, refund, or account.

5. Cookies and Similar Technologies

Pak Pocket may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Maintain shopping cart information
Understand how visitors use our website
Improve website performance
Provide relevant content or advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Sharing Your Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These may include:

Shopify, which provides the platform used to operate our online store
Payment processors and financial service providers
Courier and delivery companies
Website hosting, technical, and IT service providers
Analytics and website performance providers
Customer support and communication providers
Marketing and advertising service providers, where applicable

We only share information as reasonably necessary for the relevant business purpose or where required or permitted by applicable law.

We do not sell your personal information as a business practice.

7. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that enables us to operate our online store, process transactions, and provide our Services.

Information submitted through our store may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

For more information about Shopify's privacy practices, please review the Shopify Privacy Policy.

8. Payment Information

Depending on the payment method you choose, your payment may be processed through a third-party payment provider.

We may receive information such as payment confirmation, transaction status, payment method, and related transaction details.

We do not intentionally collect or store complete payment card information on our own systems when such information is processed directly by a payment provider.

9. Delivery and Courier Information

To deliver your order, we may provide necessary information to our courier or delivery partners, including:

Customer name
Phone number
Delivery address
Order details

This information is shared only to the extent reasonably necessary to complete your delivery.

10. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete orders and provide Services
Maintain business and transaction records
Handle returns, refunds, disputes, and customer support
Prevent fraud and misuse
Comply with applicable legal or regulatory requirements
Enforce our agreements and policies

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us to request information about the personal data we hold about you or to request correction or deletion of inaccurate or unnecessary information.

You may also:

Update certain account information
Unsubscribe from promotional communications
Request assistance regarding your personal information
Ask questions about how we use your information

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Pak Pocket is not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of those services before providing them with your personal information.

15. International Processing

Some of our service providers, including Shopify and other technology providers, may process or store information outside Pakistan.

Where personal information is processed by such providers, their applicable privacy policies and contractual or legal safeguards may also apply.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pak Pocket
Phone: 0301-4376414
Email: pakpocket6@gmail.com
Website: pakpocket.shop
Address: Azeem Town, Khanewal, Pakistan

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Pak Pocket — Smart Finds. Better Life. 🛍️✨