Shipping Policy

ย Shipping Policy

Last Updated: August 15, 2026

Thank you for shopping with Pak Pocket. We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Delivery Areas

We currently deliver orders across Pakistan, subject to courier availability and service coverage.

Some remote or restricted areas may have different delivery times or may not be serviceable by certain courier companies.

2. Order Processing

Orders are normally processed within 1โ€“4 business days after the order is placed.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, delivery usually takes approximately:

  • Major cities: 2โ€“5 business days
  • Other cities and areas: 3โ€“7 business days
  • Remote areas: Delivery may take longer depending on courier coverage

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer during public holidays, promotional sales, bad weather, courier delays, high-volume periods, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

If a product or promotion states โ€œFree Deliveryโ€, the applicable delivery charges will be covered by Pak Pocket according to the terms of that offer.

Additional charges may apply in certain remote or special delivery areas where courier services charge extra fees.

5. Cash on Delivery

Cash on Delivery is available for eligible orders within Pakistan.

For COD orders:

  • Payment is made when the parcel is delivered.
  • Customers should keep the required amount ready.
  • We may contact you to confirm your order before dispatch.
  • Please provide a valid and reachable phone number.

We reserve the right to restrict COD availability for customers with repeated refused, cancelled, or unsuccessful deliveries.

6. Accurate Delivery Information

Customers are responsible for providing correct and complete delivery information, including:

  • Full name
  • Mobile/phone number
  • House or building number
  • Street/area
  • City
  • Relevant landmark
  • Postal code, where applicable

Pak Pocket is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order needs to be re-shipped because of an incorrect address or failed delivery caused by the customer, additional shipping charges may apply.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery policy.

If the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to us.

For returned COD orders, we may require confirmation or advance payment for future orders before offering COD again.

8. Tracking

Where tracking is available, we may provide a tracking number or tracking information after your order has been dispatched.

Customers can use the provided tracking information to check the status of their shipment through the relevant courier service.

9. Delayed Deliveries

Delivery times are estimates only.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier operational delays
  • Weather conditions
  • Public holidays
  • Road closures
  • Natural disasters
  • Security or access restrictions
  • Incorrect customer information
  • High order volumes
  • Other unforeseen circumstances

If your order appears significantly delayed, please contact us so we can assist you in checking its status.

10. Damaged Packages

Please inspect your parcel when you receive it.

If the package appears seriously damaged or the product inside is damaged, defective, or incorrect, please contact us as soon as possible at:

Email: pakpocket6@gmail.com
Phone / WhatsApp: 0301-4376414

Please provide your order number along with clear photographs or videos of the parcel and product where possible.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

11. Missing Items

If an item is missing from your package, please contact us as soon as possible with your order number and details of the missing product.

We will review the order and shipping information and assist you accordingly.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled according to our Return & Refund Policy.

13. Returns and Refunds

Shipping and returns are also subject to our Return & Refund Policy.

Please review our Return & Refund Policy before requesting a return or exchange.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

Pak Pocket
Email: pakpocket6@gmail.com
Phone / WhatsApp: 0301-4376414
Website: pakpocket.shop
Address: Azeem Town, Khanewal, Pakistan